Returns & Exchanges
At CBD Kratom, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns or exchanges on most items in their original condition.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the items in their original packaging, ensuring all seals are intact for safety and hygiene compliance.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location to begin the transit process.
Receive Refund or Credit
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method or apply a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing